"Lastly, a great plumber knows when to talk and when to listen to their customers. They should know how to assess a problem, formulate a solution, and execute it with little or no supervision. Most importantly, they need to be patient; not just with the work but with people they deal with on a job-to-job basis. If the Austin plumbing professional you’re dealing with has the above qualities (and more), go ahead and give them the task, recommend them to your friends, and watch them do a great job."
http://www.pureplumbingservice.com/a-look-at-the-ideal-qualities-of-good-austin-plumbing-contractors/
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